FAQ
FAQ
Sample production process
|
Stage |
No. |
Describe |
Responsible Department |
Key Point |
Remarks |
|
Stage 1：Demand Confirmation and Order Acceptance
|
1-1 |
Communicate with customers regarding sample requirements (type, specifications, quantity, material, delivery date, certification needs, etc.)
|
Business Department |
Confirmation of the details of the requirements and signing of the “Sample Production Agreement” (if required)
|
Specify the purpose of the sample and special requirements
|
|
Stage 1：Demand Confirmation and Order Acceptance
|
1-2 |
Internal review of requirements to assess technical feasibility and cost
|
Multi-departmental (operations, design, production, quality)
|
Generate “Sample Making Task Order”, enter into ERP system
|
Convene review meetings as necessary
|
|
Stage 2：Design and technical preparation
|
2-1 |
Confirmation of details and production of bill of materials according to technical requirements
|
Design department
|
Mark the key indexes and process parameters and submit them to the quality department for review.
|
Ensure accuracy of requirements
|
|
Stage 2：Design and technical preparation
|
2-2 |
Develop sampling plans (quantities, process routes, test items), prepare materials and equipment
|
Design department/production department
|
Confirmation of material completeness and equipment commissioning
|
Reserve emergency materials
|
|
Stage 3: Sample making and quality control
|
3-1 |
Produce samples according to task orders and record process parameters (temperature, pressure, time, etc.)
|
Production sector
|
Strict enforcement of process requirements to ensure traceability
|
Critical processes need to be confirmed by the quality department
|
|
Stage 3: Sample making and quality control
|
3-2 |
Full inspection of the samples (size, performance, appearance, packaging), the issuance of the Sample Inspection Report
|
Quality Control Department
|
rework of nonconforming items
|
Testing standards should be in accordance with the customer's requirements
|
|
Stage 4: Packaging and Documentation Preparation
|
4-1 |
Packaging samples according to customer or company standards, with sample labels (name, model, batch number, etc.)
|
Logistics department |
Protecting, labeling, and moisture-proofing treatments to ensure safe transportation
|
Special packaging requirements need to be confirmed in advance
|
|
Stage 4: Packaging and Documentation Preparation
|
4-2 |
Preparation of documentation bags (sample lists, test reports, manuals, company information, etc.), assisting customers with customs clearance documents (if required)
|
Logistics department |
Complete documentation, customs clearance information in advance to confirm with the customer
|
Customs clearance documents need to meet the requirements of the destination country
|
|
Stage 5: Delivery and after-sales follow-up
|
5-1 |
Arranging logistics (express/air freight, etc.), obtaining a billing number, and sending a shipment notice (with precautions)
|
Logistics department |
Choose a reliable mode of transportation and track your logistics progress
|
High-risk areas require special logistics solutions
|
|
Stage 5: Delivery and after-sales follow-up
|
5-2 |
Follow up on customer sign-offs and proactive feedback collection
|
Business Department |
Customer feedback logging and timely resolution of issues
|
Provide technical remote support as necessary
|
Key considerations:
1. Confidentiality: intellectual property rights involved need to sign a confidentiality agreement.
2. Exception handling: Changes in requirements require written confirmation of impact.
3. Archiving: All information (drawings, reports, communication records) is archived to the database.
Sample Policy FAQ
◆ Sample Costs
Free Sample: For process reference use, demonstrating high customer sincerity or potential to become a key customer.
◆ Chargeable Samples
When samples require customization, we may ask the customer to cover part or all of the sample fee, clearly outlining how the fee will be addressed in subsequent orders.
◆ Courier Costs
Customer to bear the courier fee: This is common practice, especially when courier costs are high; you may choose to pay the freight.
Seller to bear the courier fee: To demonstrate cooperation sincerity, we may cover the courier fee under certain conditions, such as when the sample holds high value and the customer shows a clear intent to purchase.
About MOQ
To minimize the cost of trial and error for new projects, we provide a friendly starting quantity service, beginning at 1 ton for regular formulated cat litter and 5 tons for specially formulated cat litter.
Packaging Design
Offers complimentary packaging design services
A professional manufacturer of pet supplies
Contact Info
No.1 Changrong Road, Jiangshan Town, Qingdao City, P.R.China
